Frequently Asked Questions
Frequently Asked Questions
1.What type of cards do you accept?
We accept all major credit and debit cards, including Visa Credit, Visa Debit and Mastercard. If you'd like to use a card other than the ones we accept, you can pay via PayPal.
2.I am having trouble paying through Paypal, what should I do?
Give us a ring on 01872 888533, we will be happy to help.
3.Can I get a VAT invoice?
Of course. You'll find this on your order confirmation email. You can also get one through 'My Account'.
4.Can I pay by cheque?
We can only accept payments through credit cards or over the phone.
5.Are my card details safe and secure in your hands?
Yes, we use secure HSBC ePayments which ensures we have the latest technology in fraud protection. Your card details are not even divulged to us.
6.What will you do with my personal information?
We are registered with the Information Commissioners Office (registration number Z1203763) and must conform to many regulations regarding the data protection act 1998. We will not pass your information onto any 3rd parties (except where we are legally obliged to do so). Your information will be used to process your transaction and provide you with excellent customer service. If you have indicated that you wish to be on our mailing list we will hold the relevant information we need to keep you up-to-date with our activities and promotions.
7.How long does delivery take?
Delivery on small items <15kg is expected to take no more than 3 working days, however on larger items of furniture we endeavour to have the product delivered between 7-10 working days.
8.Can I delay delivery once I have paid?
Unfortunately not as we do not have the facility to store your product for a specified length of time.
9.Will all the items be delivered together?
For most orders placed at the same time, we will ensure that your order is compiled together so you receive one complete order of all your products. In special circumstances where a different delivery service is required, products may arrive at different times. We will contact you to ensure a convenient alternative delivery time.
10.Can I cancel my order once I have placed it?
You can cancel your order within 24 hours of placing the order online with us. Please phone our customer service team on 01872 888533 to confirm this.
11.Can my order be sent to an address other than my home?
Yes, you can specify any address in the UK for your parcel to be delivered.
12.I have not received all the items I ordered, what do I do?
Please check carefully your packing slip as multiple items may sometimes arrive in more than one package. If not all the items listed on your packing slip are enclosed please notify us within 48 hours of any discrepancies. You can contact us by telephone on 01872 888533.
13.What happens if I want to return the item?
If for any reason you are unhappy with your item and wish to return it, we are happy to offer a full refund within 28 days of purchase. To return an item please follow these steps.
A: Check the item to be returned is in full saleable condition, deductions to refund may apply if the item has become damaged.
B: For furniture pieces, contact our returns team via email (firstname.lastname@example.org) or phone (01872 888533) to arrange collection of your item. Unfortunately there is a collection charge of £25.00 for all pieces of furniture.
C: For small items delivered by UKMail, a returns label is provided on your invoice sheet. Please use this to post the item back to us and a full refund will be provided.
- We strongly recommend that you send your returns recorded delivery as we cannot accept responsibility for parcels lost in transit.